Answers to the common questions, and a real person on the other end of the email when you need one.
Questions about using VidSwitcher, activating your key, loading a file, or any technical issue during a show or setup — email us and a real person replies.
Send us a message →Payments run through Paddle, our Merchant of Record. Get receipts, update payment details, cancel a plan, or request a refund from Paddle's secure portal.
Open the Paddle portal →Your licence covers a set number of machines. To free a seat from an old computer, open VidSwitcher on any activated machine and go to Settings → Licence — sign the old machine out there, then activate the new one.
When you buy, you get one key — six blocks of characters separated by dashes. Enter it once in the app and it activates on the number of machines your licence covers. No account, no password — the key is your credential.
Yes — plug in any standard USB presentation clicker (Logitech R400 and the like) and it just works: Next and Back advance the live slides or images, and the blank-screen button fades the audience screen to black. No drivers, no setup, and every key is remappable in Settings.
Video: MP4, MOV, AVI, MKV, WMV, M4V · Images: JPG, PNG, BMP, GIF, WEBP, HEIC/HEIF · PowerPoint: PPTX, PPTM, PPSX, PPSM, POTX, POTM · Audio: MP3, WAV, M4A, AAC, WMA, FLAC · PDF. Built-in inputs: monogram, live web pages, and timer.
Yes. Everything runs locally and your show files never leave your machine. Your licence is checked only when you launch the app — never during a show — so a venue with no Wi-Fi is no problem.
Each licence covers a set number of machines (seats). Open VidSwitcher on an activated machine, go to Settings → Licence, and sign out the machine you no longer use — that frees the seat for a new rig. If every seat is taken when you activate a new machine, the app offers to release one for you.
Payments are handled by Paddle, our Merchant of Record. For receipts, cancellations, or a refund, visit paddle.net or see our Refund Policy — a full refund is available within 30 days, no questions.
That's expected for a newer app. Click More info → Run anyway. See the download page for details.
Windows 10 or 11, 64-bit. VidSwitcher is Windows-only — there's no macOS or Linux version.
Join the insider list from the homepage and we'll send you a free 28-day trial key. It's the full app — try it on a real event before you buy.
Tell us what's happening and we'll get back to you by email. If it's about a licence key, send it from the address you bought or signed up with.